Tidio: AI Chatbot & Live Chat
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Sell more and handle customer support with an AI chatbot, live chat and email helpdesk.
Tidio gives your Shopify store one AI chatbot for sales and customer service, plus live chat and a help desk. Lyro, the AI agent, starts proactive chats on product pages and makes product recommendations from what's in stock. As AI customer service, it answers FAQs and order status questions in the shopper's language. Your team handles every support ticket in one inbox for email, Instagram, WhatsApp and Facebook Messenger, with Shopify orders beside each chat. Add a help center for self service.
- AI sales agent: your chatbot recommends products and adds them to the cart
- Sales automation: win back abandoned carts with discount codes and upsells
- Email helpdesk & ticketing: email, chat and social messages in one unified inbox
- AI chatbot for customer service: answers FAQs and order tracking day and night
- Help center & knowledge base: write support articles customers can read anytime
- Popular with stores like yours
- Based in United States
Languages
English, German, French, Italian, Portuguese (Brazil), and Spanish
Works with
- Google Analytics
- Judge.me
- Klaviyo
- Mailchimp
- Zapier
- Zendesk
Categories
Real-time messaging
Automated responses
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- Live Chat - conversations with 50 users
- Flows: with up to 100 visitors/mo
- Ticketing
- Mobile app
- Social media integrations
Customer Service
$29 / month
or $290/year and save 17%
100 conversations for $29, 250 - 1000 conversations for $59
Features
- All Free plan features
- Analytics
- Live visitors list
- Operating hours
- Tidio AI reply assistant
- Live chat support (24/5)
7-day free trial
Flows
$29 / month
or $290/year and save 17%
Reach up to 40k visitors. Upgrade as you grow.
Features
- All Free plan features
- Automation analytics
- Chatbots templates
- Visual chatbot builder
- No Tidio branding (add-on)
- Live chat support (24/5)
7-day free trial
Lyro AI Chatbot
$39 / month
or $390/year and save 17%
Reach up to 200 Lyro conversations. Upgrade as you grow.
Features
- All Free plan features
- Website scraper
- Lyro Actions & MCPs
- Native Shopify actions
- No Tidio branding (add-on)
- Live chat support (24/5)
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (1,355)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants describe this as an easy-to-set-up, all-in-one support tool that “just works.” It integrates quickly with Shopify, centralizes live chat, email, social messages, and help center, and offers a clean dashboard plus solid mobile apps. Live chat and AI bots (including Lyro) handle most inquiries, boost conversions, and reduce repetitive work. A useful free plan, strong customization, and responsive support are also frequently praised.
TIdio and Lyro themselves are an amazing customer service tool. Lyro, the AI LLM has brought up our "resolve rates" to around 80% with a 4.2 out of 5 stars feedback, without ever involving our team. The team is then able to catch the other ~20% and special requests. One thing to note... MAKE SURE YOU INTEGRATE IT CORRECTLY TO YOUR STOREFRONT THE FIRST TIME. Tidio customer service support is atrocious and do not plan on them ever being there to help you at all. Luckily, Claude's chrome extension is able to figure out pretty much everything. Invest in your claude because Tidio doesn't care about you.
Still One of the Best AI Live Chat Apps for Shopify
I've been a loyal Tidio customer for over six years and have professionally tried many other AI live chat apps for Shopify. Despite exploring other options, I still prefer Tidio.
There is definitely room for improvement, but I believe Tidio remains one of the best live chat solutions I've used.
I recently experienced some app issues, but Chris from Tidio support followed up, acknowledged my concerns, and helped resolve them.
I appreciate Tidio listening to customer feedback and taking action. I hope they continue improving the app and supporting their long-term customers.
Thank you, Chris and the Tidio team!
If you're looking for a powerful AI-powered live chat solution for Shopify, I highly recommend giving Tidio a try.
Use caution with Tidio. A customer placed a custom order worth over $400 and asked about its status and shipping destination. Tidio provided incorrect information, and we didn’t discover the mistake until the customer called to report that the order hadn’t arrived as promised. By then, it was too late to resolve the issue.
We lost the customer, along with the materials and labor invested in their custom order. In our experience, Tidio needs significant improvement before it can be trusted with customer-facing communication. We uninstalled it and won’t be returning.
Support
App support provided by TIDIO LLC.
Resources
Launched
July 14, 2014 · Changelog
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