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AI-powered returns, shipping protection & post-purchase automation
Transform your post-purchase experience with Guide. Our AI-powered platform makes returns and exchanges effortless, protects shipments from loss, damage, and theft, and turns approved replacements into full-retail reorders. Integrate quickly with your store and ERP, automate workflows, and give shoppers a seamless branded experience. Guide uses AI across returns, protection, claims, and fraud intelligence to reduce costs, protect revenue, and drive customer loyalty.
- Launch AI-powered returns & exchanges with seamless store and ERP integrations
- Protect shipments from loss, damage & theft with full-service protection
- Use AI to automate returns, claims, routing, and post-purchase workflows
- Turn approved replacement claims into full-retail reorders through your store
- Detect repeat claims and protect revenue with AI-powered fraud intelligence
Languages
English
Works with
- Checkout
- Customer accounts
- NetSuite
- ReBuy
- Recharge, Skio Subscriptions
- TapCart, Shop Pay
- TikTok Shop
- Zendesk, Gorgias, Klaviyo
Categories
Coverage type
Opt-in experience
Claims management
Return options
Pricing
Choose the plan that best fits your business.
Free
Free to install
Customers pay for Guide when they add it at checkout. Charges are collected by the merchant and passed through to Guide.
All charges are billed in USD. See all pricing options
Reviews (55)
Guide Purchase Protection has been a great partner for our business. Our customers really appreciate having the option for added protection on their purchases, and it’s been a win-win for both our customers and our team.
The claims process is straightforward and easy to navigate, which helps create a better overall customer experience. From an operational standpoint, the Guide team has also been extremely responsive. Any backend or coding-related issues we’ve encountered have been addressed quickly and efficiently.
Overall, Guide has been easy to work with, responsive when we need support, and a valuable addition to our Shopify store. We’ve been very happy with both the service and the partnership.
Guide has been a genuine lifesaver for us as a small business that ships a lot. USPS never honors their claims and makes the process very complicated for the recipient which we of course dont want. We rely on return customers. Guide is prompt, kind, efficient and FAST. I hope they never change or get bought out. I reccommend them to all my small biz friends.
We were using another package protection app that turned into a billing nightmare for us - we were seeing hundreds of charges for .98 - 1.29 going back two years. They couldn't explain the charges but kept charging us. We switched to Guide and it's been smooth sailing since. Switching over was easy and well-managed. No billing nightmares, no unexpected charges.
For our customers, the claim process is straightforward and settled quickly.
Thank you Guide!
Support
App support provided by Guide Inc.
Resources
Launched
October 14, 2020
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, Online Store, other data
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View customers
Customer data
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Edit products
Inventory, products, collections
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Edit orders
Assigned fulfillment, order fulfillments, merchant managed fulfillment, order edits, all order history, returns, shipping information, third-party fulfillment, draft orders
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Edit discounts
Discount codes and promotions
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Edit Online Store
Online Store pages, Online Store script tags, theme
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Edit other data
Locations, Shopify Markets settings, Online Store navigation, price rules, publications of products on sales channels
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