MX: Helpdesk & Live Chat

Name: MX: Helpdesk & Live Chat
Brand: Mirasvit Ecommerce Solutions
Rating: 4.6 (10 reviews)

Pricing: Free
Rating: 4.6 (10)
Developer: Mirasvit Ecommerce Solutions

Install

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Stay organized. Reply faster. Keep customers happy.

All-in-one inbox for email, live chat, and social messaging with automated support workflows.

Centralize all customer support in one inbox. Manage emails, live chat, Facebook, Instagram, and WhatsApp messages together, and turn them into trackable helpdesk tickets. Capture Shopify order info upfront and view order number, date, and total directly in tickets. Save time with AI-powered reply suggestions and ready-made templates. Stay organized with dashboards.

Unify all customer messages in one inbox and never miss a ticket
Keep work organized by creating custom ticket statuses and workflow rules.
Engage visitors with live chat and view ticket history to resolve issues fast.
View Shopify order details directly in tickets (number, date, total)
Get AI-powered suggestions for faster, smarter responses

Languages

English, German, French, Spanish, Italian, Portuguese (Brazil), Portuguese (Portugal), Polish, Chinese (Simplified), Chinese (Traditional), Czech, Dutch, Danish, Norwegian, Turkish, Korean, Indonesian, Japanese, and Thai

Works with

Shopify Admin

Reviews (10)

Overall rating

4.6

Counts per rating level

90% of ratings are 5 stars
9
0% of ratings are 4 stars
0% of ratings are 3 stars
0% of ratings are 2 stars
10% of ratings are 1 stars
1

All reviews

July 29, 2026

I’ve tried a few customer messaging apps, and this is by far my favorite. It’s really easy to use, has all the features I need, and everything works smoothly.

The support is honestly amazing. I had one small issue, reached out and it was fixed within just a few hours. Super responsive, friendly, and actually helpful, which is rare these days.

Definitely recommend this app if you’re looking for a reliable customer messaging solution with excellent support behind it.

ServingSomeLines

Lithuania

4 days using the app

Mirasvit Ecommerce Solutions replied July 29, 2026

Thank you so much for your wonderful review!

We're delighted to hear that HelpdeskMX has become your favorite customer messaging solution.

Providing responsive and helpful support is one of our top priorities, so we're especially happy to know you had a great experience with our team.

Thank you for your recommendation and for choosing HelpdeskMX.

June 24, 2026

Honestly one of the best support tools we've used on Shopify. The interface is easy to understand and simple without sacrificing any of the features that other platforms seem to miss. Workflow automations, quick response templates, custom ticket fields, custom statuses — it's all there. The MX team are very responsive and genuinely helpful. Highly recommend.

Jeanity.com

Australia

2 days using the app

Mirasvit Ecommerce Solutions replied June 25, 2026

Thank you so much for your kind words and for taking the time to leave such a detailed review!

We’re really happy to hear that the app and its features are making your workflow easier, and that our support team has been helpful to you. Feedback like this means a lot to us and motivates the whole team to keep improving.

Thank you again for your recommendation!

June 22, 2026

Excellent support and always willing to listen to feedback. We asked for several new features and they had them added within a week!

Patio Lane

United States

8 months using the app

Mirasvit Ecommerce Solutions replied June 23, 2026

It’s great to hear that the new features have been helpful for you. Your suggestions help us make the app better, and we’re always happy to support you with any ideas or requests you may have.

Thanks again for being a valued customer!