Commercium Commerce OS

It's incredibly rewarding to hear about your experience, Riot! We're delighted that Commercium has helped streamline your order management, automate your workflows, and simplify operations across your marketplaces and sales channels. It's especially wonderful to know that our support team and dedicated WhatsApp assistance have made a positive difference throughout your integration journey. Your trust and kind words mean a great deal to us. Thank you for choosing Commercium, we truly appreciate your recommendation and look forward to continuing to support you.

Thank you for sharing your feedback. We're genuinely sorry that your experience did not meet your expectations.

During your onboarding, you did encounter a number of issues, and whenever they were brought to our attention, our team worked to investigate and resolve them as quickly as possible.

Commercium is a production-ready platform that is successfully used by many businesses to manage their marketplace operations. Some of the points mentioned in your review relate to configuration matters that we repeatedly offered to help resolve through live calls. Unfortunately, those invitations were declined. To make things easier, our team also created dedicated tutorial videos specifically for your account, but we were unable to continue working through those items together.

A few of the requests mentioned were not defects but custom functionality requested for your particular workflow. We agreed to build those enhancements and communicated realistic timelines. As with any enterprise software, customizations must be carefully developed and tested to ensure they do not adversely affect other customers using the platform.

For over five months, our team remained actively engaged in supporting your account and responding to your requests. We are always happy to help our customers and regularly go beyond standard support where we can.

We respect every customer's right to share their experience. However, we believe several statements in this review do not accurately reflect the circumstances or the support that was provided. If you are open to it, we would still welcome the opportunity to discuss any outstanding concerns and work toward a constructive resolution.

We wish you and your business all the very best.

Thank you for updating your review.

We respect every customer's right to leave honest feedback, whether positive or negative, and we have never asked customers to remove genuine reviews simply because they are unfavorable.

The reason we contacted you privately was because your review contained a specific factual allegation that our team repeatedly attempted to upsell you instead of providing support. After reviewing our communication records, we could not find evidence supporting that allegation. Our emails requested technical onboarding and configuration calls intended to help you complete your integration and resolve the issues you reported. At no point did we request a sales call or attempt to sell you additional services.

We therefore asked whether you could provide any communication supporting that claim or, if not, consider amending that specific statement. We believe it is reasonable for any business to seek correction of factual inaccuracies while fully respecting a customer's right to express their opinions and experiences.

Our support team remains committed to helping customers through both chat and scheduled technical calls. Many integration issues can be resolved more efficiently in a live session, which is why we often offer that option. Customers are never required to purchase additional services to receive technical support.

We remain disappointed that your experience did not meet your expectations and sincerely wish you and your business every success.