Bizrate Customer Feedback
- Pricing
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Free
- Rating
- 5.0 (16)
- Developer
- Bizrate Insights
Featured images gallery
Collect unlimited customer feedback, verified reviews, and NPS for actionable CX insights.
Bizrate Insights helps you improve your shopping experience from discovery through fulfillment. Collect feedback, verified reviews, NPS, and satisfaction data from real shoppers to understand why customers buy or bounce. Our VitalSigns dashboard and expert insights help you spot friction points, improve the customer experience, and turn feedback into action. And our AI-powered tools bring clarity to open-ended customer comments, making it even easier to find actionable insights.
- Full journey surveys: Why shoppers buy, what stopped them, & how they found you
- Verified reviews & ratings: Collect feedback & syndicate to Google, Yahoo & Bing
- NPS, CSAT & CX trends: Track satisfaction, loyalty, issues, and wins
- Unlimited surveys & invitations: Gather more feedback without response caps
- AI-Powered Tools: Easily spot trending issues & themes in comments & verbatims
Languages
English
Works with
- Checkout
- Shopify Admin
Reviews (16)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
We have used Bizrate for several years and the feedback we receive from customers has been invaluable. We regularly monitor the results, and it's proven to be a key part of making sure we are delivering the best possible service to our customers. We also get value from the business reviews conducted by the Bizrate team. It's a great way to summarize and highlight an ongoing issue that would have been difficult to figure out on our own.
Bizrate has been an invaluable partner in helping us identify areas where we can improve the checkout experience for our customers. We also greatly appreciate being recognized with the Platinum Circle of Excellence Award, which we believe is in part a reflection of the valuable post-purchase feedback we receive through Bizrate.
We would also like to give a special shout-out to our account manager, Myranda. She is personable, efficient, responsive, and always on point with her follow-ups. She truly makes our experience with Bizrate a pleasure, and we are so grateful to have her as our account manager.
Thank you, Myranda, for all that you do!
Michele helped me with my onboarding, she's amazing to work with. Their app made it extremely easy to setup. We have already had a couple reviews, as a business owner it's important to know where the pain points of your website are and Bizrate makes knowing whats lacking transparent. I highly recommend it.
Support
App support provided by Bizrate Insights.
Resources
Developer
225 High Ridge Road, East Building, Stamford, CT, 06905, US
Launched
November 21, 2023
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Email address, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, Online Store
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View customers
Customer data
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View products
Products, collections
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View orders
All order history for the last 60 days
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Edit Online Store
Online Store script tags
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