AE: Order Editing & Upsell

Really useful idea for a small business like ours. Customers sometimes realise they've picked the wrong kit or typed the wrong address, and now they can sort it themselves. Setup took very little time and the team helped with everything I asked.

Installed this so customers can fix their own address or order mistakes before we ship, which saves the back and forth by email. Setup was straightforward and the support team were quick to help. Good first impressions.

Added this to our new store ahead of launch so customers can make changes to their orders without having to contact us. Setup was simple and support were very responsive. Great start.

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We’ve seen measurable ROI from upsells triggered post-checkout. Eric went above and beyond to configure the app to our needs. The cancellation controls alone save us hundreds in lost shipping costs.

Minimises my customer service emails with order editing and address edits. Their customer service is amazing! Super quick replies and always helps with edits and requests I have

I was having some problems with setup and Eric from customer service helped me get sorted. A+

Tom was great to work with - got work done quickly and it looks better than I ever imagined.

Great customer service, Eric is awesome to work with!

The app has lots of great features, i did ask the support to help me with the multi-language invoices and they made this feature within a week. The support is great and they surely want to help people with their problems.

great app

Works great prevents after sales calls for address edits. Also saves us a ton on shipping costs highly recommend

Quick and easy to install. Works great!

Amazing team, great communication and follow through!!

Great app!!

Amazing app. My customers love having the option to make order edits. I recently asked if there was a 'Which of the following led you to purchase today?' survey option on the order confirmation page (there isn't), but without hesitation, the team promised to create one for us - incredible service, absolutely blown away - thanks guys :)

This app has been very helpful for us. The customer support is outstanding. It's of great value for any e-commerce that wants to decrease the friction between the customer and the customer support team. 5 stars!

Eric went above and beyond to configure the app to our needs. The financial impact of AE was immediate—sales up, support costs down.

Great customer service! The support team answered all my questions promptly.

Excellent features, which work as expected, and the development team are on hand to improve anything required very quickly. By far the best customer service of any app in the shopify store (by a long way!). Many thanks, and keep up the great work.