Extractor for Avalara

It is difficult to give them the title of worst customer service ever, but they earned it. I tried for over 6 weeks to get them to cancel my service and refund me my money only to find out in the fine print that they signed me up for a year and that I have to pay for this extremely bad service from now until July 2024. They only thing they automate is your state taxes, the local taxes YOU must do...

Our Shopify integration connection on the Avalara side apparently stopped working and we did not catch it. This resulted in Avalara filing $0.00 returns with States. Once we caught the error, we had to manually file amended returns and remit - Avalara has no way to create amended returns even though the data is there (once we reconnected Shopify and imported for the time gap). Unless you're willin...

FOLKS STAY AWAY FROM THIS GARBAGE. Don't use its service. This company is basically built to steal your money legally. People from Avalara will try to get you to pay for implementation service fees around $750 and annual fees. Total is over $1250. Implementation service is useless. Don't expect that someone will guide you to set up correctly. He will set you up in shitty way. I started using thi...

The worst customer service and support team. They take forever to respond to your email to the point that you are late for filing and then charge you $600 for backfiling fee. The agent Tobias G from Avalara Support is EXTREMELY rude on the phone. Stay away from this company!

The bad reviews are true. Click off this app and find something else to do your taxes. I saw mixed reviews on this company but decided to take a chance because what they promise seems so convenient. To have a service handle taxes and returns for you seems like a lifesaver as small business owner. Unfortunately I was wrong and all this company has done is waste my time and money with nothing to sh...

My experience has been horrible! They DO NOT EVER ANSWER THEIR SUPPORT! Taking suggestions for another tax app! Your app does not work within Shopify parameters.

First of all, I'm not a member of shopify plus, but if only members of shopify plus can use it, then why do you appear in the application market for a fee? We installed the application, why can't we log in? Why is your service so bad that you ignore it by sending emails? Why?

This review is an Avalara review as much as a review of this specific app. Shameful that their previous app, with all the documented negative reviews, have been removed in favor of this new/fresh app with no reviews. The company behind this app is a pitiful company. The service is atrocious. Unprofessional and disinterested. Cost us time & money to cancel with them and locate a newer/more professi...

DO NOT USE. Avalara's integration with Shopify simply does not handle customer returns (which means you will not get credit back for the sales tax collected). Avalara says this is known limitation of the integration with Shopify and acknowledges that they cannot calculate sales tax accurately if you have a customer return something to your store for a refund (which is virtually every merchant that...