Simplr.ai

Combining bots and humans to deliver always-on exceptional CX

van Simplr · Gelanceerd: augustus 2018 · Gratis abonnement beschikbaar.

5.0 (8) op Shopify

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Your 24/7 U.S. Sales and Customer Support Team... On Demand

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Over Simplr.ai

⭐⭐⭐⭐⭐ “With the holidays coming up, man, sign up for this thing now. Save yourself some time. Make customers happier.” - Kurt Elster, Shopify Plus Expert and host of the Unofficial Shopify Podcast Timely and empathetic customer service is an e-commerce brand’s most valuable asset. It creates superfans, increases revenue, and gives small businesses a competitive edge over the retail behemoths. Customers love your store, but are you able to deliver a knockout customer experience every single time without stretching all your resources (and your sanity)? If not, Simplr is here to help. “Using Simplr freed up 10 hours a week - now we can focus more on high-level initiatives like strategic planning, future growth, adding products to our catalog, customer and client engagement and giving back” - StethoHope What is the Simplr.ai customer service app? Simplr.ai is an AI powered outsourced customer service solution built specifically for e-commerce. It’s the perfect fusion of both worlds: Our AI drives speed and consistency, while our human Simplr specialists maintain quality, add empathy and a connection to the conversations. For the first time, merchants have access to an on-demand, high-quality customer support that’s scaled to the size (and budget) of small and high-growth Shopify Plus stores. How it works? Quick set up: Our solution works with your existing tools and channels. We analyze and curate all your historical tickets. Your customer service can be up and running within a few hours of downloading the Simplr app and answering a few simple questions. Delight your customers: We use knowledge from your past customer questions & answers to ensure your new customers get the right answers with speed, precision and empathy. The Simplr platform leverages machine learning to answer the most common questions that your customers ask. “Our main goals are response time and quality of customer interaction. Working with Simplr helped in such a tremendous way. It enabled us to never lose that quality.” - Thursday Boot Company Simplr + Shopify = Happy customers Merchants who already use Shopify can rely on Simplr to address order-related customer inquiries like order status, shipment tracking, cancellations and refunds. Merchants can customize their experience with Simplr, so that we can handle as much (24/7) or as few of their customer questions (only nights and weekends) as they wish. “One of the great things about working with Simplr is that we can offer our customers off-hours coverage without impacting our internal staff. We know that Simplr is going to be there for extended hours into the evenings and on holidays responding to our customers.” - Blinq and Bulq | Optoro Download the app and answer a few questions to sign up for a free trial Integrates with Zendesk, Intercom, Desk, Gorgias Meer tonen Minder tonen

Laatst geverifieerd: July 16, 2026 · Fresh

App-details

Ontwikkelaar: Simplr
Categorie: Marketing & conversion
Prijzen: Gratis abonnement beschikbaar
Gelanceerd: augustus 2018
Beoordeling: 5.0 (8) op Shopify

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Your 24/7 U.S
Sales and Customer Support Team

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Beoordelingen en reviews

gebaseerd op 8 Shopify App Store-reviews

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We use Simplr to help us answer our customer service emails. They are amazing and SO helpful. They take around 80% of our tickets currently which has freed up so much of our internal customer service team's time to work on other aspects of the business. They are a wonderful team to work with and have great organizational processes that will allow them to succeed with any and all clients. All of th...

— BootayBag

I use these guys for my customer service and it has been a FANTASTIC experience. They're top knotch, incredibly smart, and extremely resourceful in how they manage to help customers. Even better, they've been very helpful and willing to answer any questions I've had through this process. The best way to describe it is that Simplr is a 'set it and forget' system. You set it up, and then can move...

— gadgetplaceco

Outsourcing customer service to professionals is a big help to any merchant, no matter how many or few customers you have. My business is in launch phase. I used Simplr to handle site visitors my first weekend. Just knowing that part was taken care of allowed me to focus my attention on other matters. Nilesh was great when helping me get my end of the set up process done quickly. Everyone I s...

— TSHD LifeStyle™ Shoppe

Simplr has really allowed our business to grow and respond to our customers in a timely, human response. Amazing team, that really takes the time to embrace our mission and vision. The Service has Really allowed us to focus our energy on boosting sales and marketing without having to be bogged down with customer request. Very quality responses in a rapid time.

— StethoHope

Before talking with Vincent from Simplr, I was hesitant to outsource my customer support to a robot human hybrid. After talking to Vincent, I was convinced it was brilliant and worth a try. We were losing hours daily to tackling fulfillment-related support requests after having a flash-sale deal go viral when it was picked up by affiliate publishers. (I know, it was a good problem to have.) Simplr...

— Ethercycle

I was a bit anxious about letting the customer service for my store be provided by a 3rd party, but everything went well with Simplr. They understood my soap business, the types of questions we get and responded to my customers promptly, and with courtesy. BTW, love the dashboard! The customer insights were super helpful! Can't wait to see what the future holds :)

— ZOAPSCENTZ

Thanks Simplr! You’re helping me and my team save a bunch of time and money. Plus, your specialists are awesome, so kind and friendly, our customers were happy.

— HeadMovement

Easy setup of the app. Do note that for Simplr to help with your customer service, you will need a helpdesk software or just a gmail inbox. It was an extra but simple step to do that hookup. As a new Shopify merchant, I can't wait to get my nights and weekends back. I was attracted by the pay-for-what-you-use model, 24 by 7 support and domestic U.S. agents. I will follow up with more...

— Playfood Cat

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