Rivo: Loyalty Program, Rewards

★★★★★

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★★★★★

Easy to use and the customer service is super fast, friendly, and helpful :)

★★★★★

Great app

★★★★★

speedy and accurate diagnosis of the problem we are having. with very clear instructions on how to fix the problem. very happy with the service! Thank you so much! :)

★★★★★

We spent seven weeks trying to set up Rivo and were never able to launch because of a technical issue on their side with the advocate reward not auto-applying. We went through every troubleshooting step they asked, recreated API keys and ran multiple test purchases, but the issue was never resolved. What made the situation worse was the lack of communication. Despite the problem completely blocki...

★★★★★

Rivo has been great so far, they've assisted with any issues I've had in reasonable times! Abbie et al have provided phenomenal assistance throughout our time with Rivo!

★★★★★

She was very quick and solved my problem.

★★★★★

We encountered an issue preventing integration with Klaviyo, which proved challenging to resolve. The problem was escalated to Rivo's engineers for troubleshooting. After concerted efforts from the entire team, we finally resolved this integration issue.

★★★★★

Arianne was very helpful and broke down the information I needed.

★★★★★

I submitted a query about finding customers while using the app as it was not doing this via the customer email. Abbie replied within a short period of time giving me an alternative option to search via customer name which solved the problem.

★★★★★

Love love love. I tried them all and sticked to this one. Super UI. Easy to use, important features even on basic plan. Great support, especially Arianne.

★★★★★

We have been using this app for approximately four years, and the customer support provided by this company has been truly outstanding throughout that time. The team consistently demonstrates availability, prompt responses, and a strong ability to provide clear and helpful explanations, conveying confidence in every interaction. It is evident that there is a genuine commitment to finding effective...

★★★★★

So far I'm finding it hard to get in contact with their support team. Their app says 24/7 customer support. I find I can only get a response late in the evening, which makes the migration hard when unable to get a response from customer support.

★★★★★

It’s very expensive and has no effect. I want to request a refund, but it’s not loading.

★★★★★

The app itself is ok, but the customer support is very bad.

★★★★★

We installed Rivo for a couple of months to test it in the background. After testing, and leaving a good review, we carefully allocated historical loyalty point to our 23,000 customers and then launched our loyalty scheme. On the same day Rivo's connection to Klaviyo failed to send updated points balances and that evening without warning Rivo set the points balance of every single one of our custo...

★★★★★

i need a customer support, it always notice me "Waiting for a teammate"!!

★★★★★

So far the experience is not awesome. The app itself seems great, BUT, we migrated all of our data (including customers and old orders) over to the app and it’s included those in our usage. Note: none of the features on our app are yet enabled and I have zero usage on it for the last 90 days. I received a bill for nearly $500 over a week ago and still no refund. I received another bill today for...

★★★★★

Originally gave a 5 star review because it was easy to set up only to find out that it really does not work. My customers cannot redeem their points and I am told "Redeeming points at checkout is only available in Shopify Plus plan merch which is $2300 a month. Plus if you modify the benefits of a VIP tier, the modifications do not update for existing members but only for new members. I was t...

★★★★★

Not user-friendly at all. Unless you have a dev, out-of-the-box features don't work or are very glitchy. For example: - Referral link doesn't show on customer account main page, customer needs to go to "Profile" to see their link. - Loyalty landing page is an absolute mess out of the box, sections are misaligned, color customizations don't work, and there are padding issues. Unless you plan on do...