Tidio: AI Chatbot & Live Chat

★★★★★

We've been using Tidio for our website live chat for about six months now, and the platform's ease of use has been a real standout. The setup was quick and intuitive from day one — no steep learning curve for our team to get up and running with live chat on our site. The dashboard is clean and easy to navigate, so responding to customer inquiries feels straightforward rather than clunky. It's made...

★★★★★

We’ve been using Tidio’s Lyro AI Agent along with their automated Flows and have been very happy with the results. Our AI resolution rate is around 90%, which has helped us significantly reduce the number of customer service inquiries our team needs to handle manually. Overall, Tidio has been a great addition to our customer support setup!

★★★★★

We’ve been working with Tidio since late 2025, beginning with development and implementation before going live in February. We currently use the platform across email, chat, and social media support. One of the biggest strengths has been the level of partnership and access we’ve had to Tidio’s experts, technical teams, and internal resources. As our needs have grown, they’ve continued to push new...

★★★★★

Helps out a lot with building new clients.

★★★★★

happy to use Tidio, the settings there is clear and love the ai functions

★★★★★

Easy Setup and runs smoothly. No problems here.

★★★★★

Todo muy bien

★★★★★

So far I love Tidio. as of now I am rating them at 4 stars. but those are not based on performance. I am rating a 4 stars because I just got it and I'm still trying to figure everything out.

★★★★★

Tidio, especially its AI agent, is a great help for me as a one-man brand, allowing me to provide exceptional customer support without spending much time on it. It learns from my website and the links I provide. Jure / Moonchild Skunkworx

★★★★★

So far I am very impressed with the Tidio system with Lyro! The full extent of the services can optimize customer service all in one platform and allow AI to automatically answer repetitive questions, and escalate questions when appropriate.

★★★★★

Tidio is very user-friendly and easy to get started with. The seamless integration with Shopify makes managing customer chats and store activity straightforward. However, there are a few notable drawbacks. The 7-day free trial feels far too short, especially for growing businesses that are actively building their brand and need more time to fully test and set up all features. Additionally, custom...

★★★★★

It just works!

★★★★★

No puedo instalar la aplicacion porque me sale un correo electronico que no es el mio. Como puedo hacer para poner en un nuevo correo eletronico?

★★★★★

NOT FRIENDLY! TIDIO doesn't allow you to export any of your store's customers' questions and your answers.

★★★★★

I tried multiple times to get help from your onboarding staff. had a couple of good meetings with them and then they ghosted me and did not answer any of my emails. Really wish they had helped implement the app.

★★★★★

Chat widget overlaps sticky add to cart on mobile. Need to use custom code to move it. Poor UX

★★★★★

I was charged twice by Tidio. I provided clear proof directly from my Shopify billing showing the duplicate charge, and even after acknowledging that the payment had been taken twice, they still refused to issue a refund. What makes the situation even worse is that I am now locked into a contract with them while trying to resolve an issue that should have been straightforward. I escalated the cas...

★★★★★

We upgraded to Tidio after reviewing the information provided on both the Shopify App Store and Tidio’s website, expecting the free trial to allow us to properly test the features and chatbot functionality before committing long-term. Unfortunately, after only one day, the bot stopped functioning the way it initially did, and many of the limitations and billing details were not clearly explained u...

★★★★★

The system is a mess. The app was double installed or something and causes us not able to receive the message from customer. We missed the data /message of the customers. And Tidio customer service looks busy or they simply ask AI to handle the issues (which is not working).

★★★★★

Tidio has a feature that upgrades your package automatically. This is in theory a good idea during Seasonal sales. However, it doesn't downgrade automatically after that. Extreme seasonality is a known fact in E-Commerce, so it's undeniably bad intend by Tidio and was probably developed as a cash grab instead of convenience for small businesses. They upgrade you once your numbers rise and enjoy t...