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Richpanel: AI Customer Support icon

Richpanel: AI Customer Support

van Richpanel Inc · Gratis abonnement beschikbaar.

4.7 (121) op Shopify Gebruikt door 2,705 Shopify-winkels +62 installaties · 30 dagen

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An AI support team that resolves tickets end to end. A manager AI trains it and checks its work.

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Over Richpanel: AI Customer Support

Richpanel plaatst AI-agenten in uw team die repetitieve tickets end to end oplossen, niet alleen ze af te leiden. De AI leest elk gesprek, kijkt de bestelling op en handelt: bestelstatus, retourneren, restitutie, annuleringen en abonnementswijzigingen. Het leert het beleid van uw winkel en tickets, antwoorden in uw merkstem, en geeft af aan uw team wanneer dat nodig is. Beheer e-mail, chat, social, sms en telefoon in één inbox met Shopify context. White-glove migratie vanuit Zendesk, Gorgias, Help Scout en Gladly. AI-agenten lossen bestelling, retourneren, restitutie & abonnementstickets op end to end Manage e-mail, chat, Facebook, Instagram, SMS & telefoon uit één inbox Getraind op uw winkelbeleid, verleden tickets & merkstem Integreer uw stack: act on data from your favorite apps in the inbox Measure & improvement: QA, inzichten & agent Meer tonen Minder tonen

Laatst geverifieerd: July 12, 2026 · Stale

App-details

Ontwikkelaar
Richpanel Inc
Categorie
Marketing & conversion
Prijzen
Gratis abonnement beschikbaar
Beoordeling
4.7 (121) op Shopify

Belangrijkste functies

  • An AI support team that resolves tickets end to end
  • A manager AI trains it and checks its work
Integraties met:

20+ integrations Aircall Klaviyo ReCharge Returnly Yotpo

3 abonnementen · begint gratis · gratis proefperiode van 14 dagen

Free

Gratis

$89/month

$119/month

Abonnementen en prijzen zoals vermeld in de Shopify App Store.

Beoordelingen en reviews

gebaseerd op 90 Shopify App Store-reviews

Gebruik de pijlen om afzonderlijke reviews te lezen

We’ve had a great experience with Richpanel. Their support team is responsive and genuinely tries to understand our needs, not just give generic answers. The interface is easy to use and helps manage high ticket volumes efficiently. While there are occasional issues with AI, their team is quick to investigate and resolve them
— AlphaInfuse
Richpanel has transformed customer support for our store. Order and customer info sits right in the conversation, so we answer faster and get it right first time. Our whole CS process is more streamlined and nothing slips through. The support team (Venya, Smriti, Febin and Sandhya) have been outstanding, quick to help and they follow up properly, even on weekends. Rare to find an app where the pro...
— Hunter's Doggy Shop
Rich panel x Shopify integration has been great. We have a team that manages CS through Rich Panel. The pros: the customer service/the team is fabulous: communicative, solution-oriented and always there to help or troubleshoot. When we were adding an additional shopify store (for an additional brand we launched), rich panel was wonderful during the process and ensured that we had everything we nee...
— Snoozy
After using Gorgias for a few years, we were very happy with moving over to RP, they have an amazing support staff. Not only is the price better suited but the amount of extra features that you get is amazing. Thank you so much for an amazing service.
— StoveGuard
As the Head of Customer Service & Experience, I've had the opportunity to evaluate and work with a number of customer support platforms over the years. I can honestly say that Richpanel has set a new standard for what a true software partnership should look like. From our very first conversations, it was clear this wasn't going to be a typical vendor relationship. They didn't start by showing us...
— Lifepro
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— wondernara
User friendly, saves time. Unmatched support. We have tried all other tools available and they do not come close to Richpanel.
— Customhoj
RichPanel is our helpdesk. I hadn't heard of it until September when I stepped into a new role. Their team has been absolutely incredible to work with - quick responses when we need them for literally ANY reason at all! Most recently they assisted me in setting up web hooks for reporting purposes making my day to day SO much easier! The platform is very user friendly, a lot of AI Capabilities wit...
— Rosabella
You website is not working im need help canceling my card
— TITAN SPORT GLOBAL
I had so far a very negative experience. First of all, it is way more expensive than you initially think it is. You need to pay for the Self-Service add-on. Because without it, you can't effectively use the live chat and pop-up. While with other customer support tools, this is normally included for free. Also the customer support so far has been very poor and limited. Not what you would expect f...
— Frankster
A very poor onboarding, oh wait what onboarding , they just leave you there alone trying to figure out things, a lot of bugs, and customer service is horrible, been waiting all day to be able to speak to someone to address my issues. a very bad app overoall to be avoided at all costs.
— Glowssip
The "AI" feature is not all it's cracked up to be. It is NOT an AI chatbot that can answer customers' questions for them. It is not an AI that learns from previous conversations and drafts useful replies for you. It is basically just a weak version of ChatGPT that can help you draft a reply based ONLY ON your help topics that you've manually written, but still needs a human to review and send it...
— HyperSpring Toys
Disappointed and hoping for a resolution. There is no SMS ability and we were told there was. After all the work of moving CS platforms, we were met with this massive hole. Hope they will fix it and then I can update this review.
— Organics Ocean
The plan says 60$ but when you signup they ask 160$
— nutricity.com.au
Absolute worst app I've ever used. Does NOT work. Was stuck in the setup phase and it would never load past + I was charged $129 for this useless app and cannot log in to get any sort of customer service.
— Carbon Pickle
I do not believe any of these reviews are real. The support does pretty much nothing and will just tell you they are "working on it" for weeks. The app also doesn't fully work and there are loads of issues I found in the first week.
— Off Grid Stores

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