Zipchat AI Chatbot & Live Chat

★★★★★

App ben fatta e con tante funzionalità utili. Ottimo onboarding

★★★★★

Zipchat has been easy to set up and use and the onboarding experience has been great. The team has been very friendly and helpful and it didn’t take long to get the chatbot working well for our store. The only downside so far is that the price jumps between the different plans are quite steep. Overall though, a very good experience and a useful tool so far.

★★★★★

Ottima AI di supporto per i clienti in caso di dubbi o altro. Facile da installare

★★★★★

By far the best AI chat and conversation management tool I've ever used and I've used many! Onboarding was fast and seamless and the AI conversations are spot on!

★★★★★

J'utilise Zipchat depuis 6 mois, je suis bluffée de ses capacités ! je cherchais un support client sympa, qui puisse parler comme moi à mes clientes, pas un truc froid qui ne comprend rien, et franchement c'est top, je suis ravie et ça m'a soulager de beaucoup de messages qui me mangeaient du temps. Non seulement l'IA répond super bien à mes clientes (avec un bon entrainement à la base, j'ai fourn...

★★★★★

Très bon outil, fiable, dashboard de suivi qui facilite beaucoup l'analyse. Onboarding très fluide.

★★★★★

This is an incredible product. I had attempted to build a custom solution for many months, but as soon as I downloaded Zipchat and uploading part of the training data, it dramatically improved in both speed and functionality. Also, a special shout out to Lorena who was incredibly knowledgeable, helpful and kind. Can't say enough positive things about this company.

★★★★★

Zipchat a complètement changé mon business et augmenté mon taux de conversion. Je suis hyper contente. Merci à Aymar pour son aide, pour optimiser l'efficacité de l'outil et trouver des solutions à mes demandes exigeantes. Je recommande +++

★★★★★

Zipchat is amazing. It brings massive incremental revenues to our business as well as support staff cost savings. Highly recommend!

★★★★★

Great experience so far with the chat bot. Easy to set up and starts helping conversions immediately. Looking forward to testing their other solutions as well.

★★★★★

Fantastic customer service! The team are always available to help with any issues we have. The App is very easy to use, and the chat platform has been very helpful. We are extremely happy with the Zipchat system and the team behind it.

★★★★★

Great App. Very helpful in communicating with clients in a timely manner.

★★★★★

The customer service is the worst I experienced in this industry. I am a paying customer. I have several agents deployed, and these guys take more than one week responding and trying to solve problems for paying customers. In e-commerce, time equals money. If you're trusting your sales to be performing at its best potential, this is not the right one.

★★★★★

I am extremely disappointed with the marketing tactics of this app. I have received 6 emails in a single week despite never subscribing to their list. Even worse, there is no 'Unsubscribe' link in their emails, which is a direct violation of anti-spam regulations. I have replied twice asking to be removed, but the emails keep coming. If you value your inbox and professional boundaries, stay away....

★★★★★

We tested Zipchat extensively, had a video call with support, set everything up according to the help section, and tried to optimize it over time. In summary, Zipchat probably works very well with mainstream shops, but less well with niche shops like ours. In fact, we lose potential customers every day who are “put off” by the AI's responses. Despite extensive subsequent response corrections as sp...

★★★★★

The biggest flaw is their support. They take many days to get back to me especially for really important problems. Currently they haven't gotten back to me on my problems. Very disappointed

★★★★★

Charge me for two plan at the same time,scam

★★★★★

Descubrí Zipchat en sus inicios, me pareció una gran solución con un soporte magnífico. Lamentablemente hoy no puedo decir lo mismo y es una lástima porque la app tiene potencial, pero el soporte es lento e ineficaz. No he podido pasar del setup inicial.

★★★★★

It initially performed well, then deteriorated to the point of being ineffective. Early on, it generated some sales, but for over a month and a half it has produced zero sales despite increased website traffic. Customer support is inadequate; a support ticket submitted several days ago received no response. The pricing is unjustified for the results delivered. At $49 per month, it should generate...

★★★★★

Updated Review: I’ve stopped using this app, and here’s why. We use separate services for AI-assisted email CRM and an AI-assisted virtual receptionist. I dislike how siloed ZipChat is. There’s no way to export conversation data to help with email or phone handling. Also, older training data was sometimes retained despite every effort to re-educate it, which led to some bad customer suggestions....